Employee Follow-Up for Hospitality
Hotels and restaurants run on long days, split shifts, weekends and seasonal teams. Turnover is high and managers are on the floor during service, which leaves little time to talk with each employee. Passisto People holds a short structured voice conversation with each team member and gives managers a report and a profile that builds over time.
The challenges
Seasonal and rotating teams
Each season brings new faces and quick onboarding, and many employees leave before they feel part of the team.
Managers are always in service
Head chefs, restaurant and front office managers are busy at the busiest times, which is also when staff need them most.
Hard schedules and fatigue
Split shifts, late evenings and weekends accumulate fatigue, and people rarely say so before they quit.
Several sites, several cultures
Groups with many hotels or restaurants struggle to know what employees really think in each establishment.
How it works
- 1
Launch a campaign for a team or a season
Create a campaign for the season's recruits, a department or one property, choose the template (onboarding, check-in, well-being) and add employees by CSV or manually.
- 2
Employees speak after service
Each team member receives an email with their login details and talks with the AI agent from their browser, during a break or on a day off. Nothing to install.
- 3
Managers receive a structured report
The report highlights how the person feels, issues raised and goals, and the manager can add notes.
- 4
The profile follows them from one season to the next
Employees who return can be re-enrolled from their existing profile, so the history is already there. People decide on every action.
Examples of questions the AI agent asks
- How did your first days go, and did you feel welcome in the team?
- How do you feel about the schedule, the split shifts and your days off?
- How is the pace during service, and what would make busy days easier?
- How do you get on with your colleagues and your head of department?
- Would you like to come back next season, and what would make you want to?
What you get
Better integration of seasonal staff
New people are followed from the first days, which helps them feel part of the team sooner.
Fatigue and tension are heard
Employees say what they would not say in the middle of service, and managers see the topics that come back.
Less time out of the dining room
Managers do not need to stop service to hold a follow-up conversation.
Reasons to return
A record that builds over time helps managers welcome seasonal employees back with their history in view.
Frequently asked questions
Can seasonal staff with a short contract take part?
Yes. You can add employees to a campaign for the duration of their contract, and re-enrol them later from their existing profile if they return.
Does the AI decide on schedules or contracts?
No. The AI holds the conversation and produces a report. Managers and HR decide what to do with it.
Can employees speak in their own language?
Interviews and reports are available in the platform's languages, and they follow the language settings of the employee and the manager. Check availability when you create the campaign.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.