Client Follow-Up for Telecom
Telecom is a market of subscriptions where switching provider is easy and contracts end on a known date. Network quality and support experience decide who stays. Operators, resellers and service providers cannot phone every subscriber. Passisto Clients has an AI voice agent run follow-up conversations and gives the account or retention team a report on satisfaction, problems and churn risk.
The challenges
Contract end dates
Subscribers compare offers when the commitment ends. Without a recent conversation, the provider discovers dissatisfaction when the termination request arrives.
Problems that feel personal
A weak signal at home or an unresolved billing question is a small incident for the operator and a daily irritation for the subscriber.
Support experience
Many clients only contact the provider when something fails, and the way the issue is handled decides whether they stay.
Business accounts with several lines
Companies with many lines, mobile fleets or connectivity services have contacts in IT, finance and operations who do not share the same view.
How it works
- 1
Set up your services and import your base
Declare the services, such as mobile, fibre or business connectivity, generate interview templates and import the accounts you want to follow.
- 2
Launch a follow-up
Pick the client, the contact, the service and the type, for example after an installation, after a support case or before the end of a commitment. The contact receives a personal, secure link.
- 3
The subscriber talks to the agent
They give consent and share how the service works for them, out loud, from their browser, in a conversation of 5 to 15 minutes.
- 4
The team reads the report and decides
The report lists satisfaction, churn risk, pain points and needs. The account manager approves the items and decides on the next step, such as a callback or a technical visit.
Examples of questions the AI agent asks
- How satisfied are you with the quality of the service at your home or in your offices?
- Since your installation, have you had any problem that is still not fixed?
- How was your last contact with our support, and was your issue resolved?
- Does your current plan still match how you actually use the service?
- What would make you stay with us when your commitment ends?
What you get
Retention work starts earlier
Dissatisfied subscribers are identified before the end of the commitment, so the right ones can be called back.
Technical and service issues surfaced
Recurring complaints about coverage, installation or billing reach the teams who can fix them.
Business accounts better understood
Several contacts in one company can be heard separately, all in one client record.
Consistent follow-up at scale
The agent holds many conversations in parallel without adding calls to the support team.
Frequently asked questions
Does the agent solve technical problems?
No. The agent gathers feedback and notes the issue. Technical support and commercial decisions stay with your team.
Can the agent offer a better plan or a discount?
No. The agent never promises a discount, a deadline or a commercial gesture. It tells the client the request will be passed on to their account manager.
Can we use it for business and consumer clients?
Yes. You can declare different services and interview templates, and choose the right one for each client segment.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.