Student Follow-Up for International Student Offices
International students arrive with a new country, a new language, a new administration and often no network. They face problems with housing, visas, money and culture that they rarely raise in an office. Passisto Students lets an international office hold a voice interview with every incoming and exchange student, in the language of the campaign, and read a report on how arrival is going.
The challenges
Arrival is a critical period
Housing, administrative formalities and a bank account all have to be solved in the first weeks, and each problem adds to the stress.
Language and culture gaps
Students who do not fully master the teaching language often avoid asking questions, and hesitate to describe a problem in writing.
Isolation and homesickness
Far from family and friends, students may spend weeks without a real conversation, and the office does not see it.
Offices with small teams
A handful of staff support hundreds of students from many countries, so individual follow-up is limited.
How it works
- 1
Write the guide
Choose domains such as arrival and housing, administrative matters, integration, studies and wellbeing, then the language and the number of questions.
- 2
Add the students
Import a CSV of the incoming cohort or the exchange students, or display the QR code at the welcome session. Adult students consent for themselves.
- 3
The agent runs the interviews
Each student takes the interview from a personal link, in a spoken conversation that is easier than writing for many.
- 4
The referent approves and acts
The office reads a report per student, an overview per intake and the least covered domains, then decides who to contact and what to organise.
Examples of questions the AI agent asks
- How did your arrival go, and have you settled in where you live?
- Are there administrative steps that you still find unclear?
- How comfortable do you feel with the language in class and in daily life?
- Have you been able to meet other students and make friends?
- What is the one thing the office could do to make your stay easier?
What you get
Problems heard in the first weeks
Housing and administration worries reach the team while they can still be solved.
Spoken rather than written
Many students find it easier to explain a situation aloud than in a second language by email.
A view of the intake
The overview shows which topics come up most, so the welcome programme can be adapted.
The team keeps the relationship
The office decides who to contact and how.
Frequently asked questions
Which languages are available?
French, English, Spanish and Italian. The language is chosen per campaign: the questions are generated and the interview is held in it.
Does the interview replace a welcome meeting?
No. It helps the office see where personal contact is most needed.
Is information about visas or residence collected?
The guide is yours to write, domain by domain. Interviews are meant to hear how the student is doing, and the team decides what to ask.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.