Student Follow-Up for Universities
A university cannot talk one to one with every first-year student in lecture halls of several hundred. The students who struggle are often the quiet ones, and advisors only see them once the exams have gone badly. Passisto Students gives every student a short voice interview and gives advisors a report per student, so support starts earlier.
The challenges
Large cohorts, few advisors
One advisor or study-success officer may be responsible for hundreds of students, so most students are never asked how things are going.
Silent difficulties
Isolation, a wrong course choice, money worries or trouble with independent study rarely show up before the first assessments.
Dropout in the first year
Students often disengage quietly between the start of term and the first exam period, which is when a conversation would help most.
Information scattered across services
Teaching staff, student services, welfare and the library each see part of the picture, and nothing links their observations.
How it works
- 1
Write the follow-up guide
Choose the domains to cover, such as settling in, workload, course fit and wellbeing, then the language and the number of questions. The AI proposes the guide and you reword any question.
- 2
Add the cohort
Import a CSV of the year group, pick students already followed last year, or display a QR code in the lecture hall so students sign up themselves. Adult students consent for themselves.
- 3
The agent runs the interviews
Each student gets a personal link and talks to the AI agent from a browser, whenever they like, for ten to twenty minutes.
- 4
The advisor approves and acts
Advisors read a report per student, an overview per cohort and the domains least covered, then decide who to invite for a meeting.
Examples of questions the AI agent asks
- How are you settling into university life so far?
- How do you find the workload compared with what you expected?
- Do you feel the course is the right fit for you at this point?
- Who do you turn to when you do not understand something in a module?
- Is there anything that makes it harder for you to come to classes or study?
What you get
Hear students who never knock on the door
Every student is asked, not only those who already contact student services.
Earlier support
Early signs of difficulty reach the advisor weeks before the exam period.
A readable view of the cohort
The overview per group shows which topics come up most, so services can plan what to offer.
Advisors keep their role
Reports prepare the human conversation. Advisors interpret and decide.
Frequently asked questions
Is the interview graded or added to the student record?
No. Nothing is graded and nothing goes into an academic record. The report is a follow-up tool for the advisor and is never a diagnosis.
Do students have to consent?
At university the student consents for themself. They are told before they speak what the interview is for and that serious situations are passed on to a person.
What if a student mentions something serious?
An alert goes to the referent immediately, during the interview and without waiting for the report. The student is told beforehand that this is the one thing that does not stay between them and the agent.
See how it works for your team
Tell us about your context: we will show you the conversations, reports and follow-up that fit it.